Shipping policy

Shipping Policy

A Quick Word from Our Team

Taking extra precautions to make sure that your order is shipping and monitored through proper channels, things like disruptions, limited air cargo capacity, flight reductions, and parcel delays, we know one thing for sure: the team at our warehouse is working hard to ship your parcel as soon as possible.

With all our products, you can take advantage of FREE Worldwide Shipping, as well as other delivery options mentioned below.

Shipping Methods

Standard Shipping (FREE)

  • Sent out Monday to Saturday during business hours, excluding U.S. national holidays
  • Orders typically ship 2-4 business days after being placed

Expedited Shipping ($9.97)

  • Sent out Monday to Saturday during business hours, excluding U.S. national holidays
  • Orders typically ship 1-2 business days after being placed

Guide, Getting Your Package Delivered Step by Step

Handling

Once an order is placed, it will generally take 2-4 business days to be processed. Since we offer worldwide shipping, delivery time can vary depending on the country you order from.

For most countries, parcels should arrive within 9 business days (excluding Sundays and statutory holidays), depending on customs and local carrier conditions.

Processing Times by Method

  • Standard Shipping: 2-4 business days
  • Expedited Shipping: 1-2 business days

Note: Depending on the delivery address, you may need to pay additional duties and taxes before your order can be released from customs.

Shipping Times

Please note that while our products may ship from our warehouse in Asia, delivery time is based largely on local postal services once parcels arrive in the destination country.

Location Shipping Times
United States 7-14 business days
United Kingdom 4-10 business days
Europe 7-10 business days
Canada 7-14 business days
Australia 7-14 business days
New Zealand 7-14 business days

Where can I find my tracking number?

An email notification will be sent to you with a tracking number when your items are shipped. In addition, you may receive email updates as your package moves across regions.

We are happy to assist if you have not received a tracking number or if your tracking link is not working.

How can I track the status of my order?

After your order ships, you will receive an email update titled: "A shipment from order #******* is on the way".

You will find your tracking number and shipping information inside that email.

With the tracking number, you can track your order on the tracking page provided in your shipment notification.

Can I change my order?

Yes, you can request changes to your order within 24 hours of placing it.

Please see our Refund Policy for more details about returns and exchanges.

Trouble Viewing Tracking Updates?

As much as we wish we could provide every customer with the most accurate tracking updates, all tracking information is provided by our courier partners, and our team only has access to the same information that you do.

Because of this, it can be difficult for us to provide an exact estimated delivery date. That said, we will always do our best to help with your shipping concerns and ensure a smooth experience.

If your order is taking an unusually long time to arrive, please contact us at help@thikker.com. Our team will work toward the best solution based on your latest tracking information.

We appreciate your patience and understanding.

I think my package might be stolen or lost in transit. What should I do?

If your tracking number shows that your order was delivered but you cannot locate your parcel, please check around your property, lobby, or mailroom. Also check with neighbors in case someone accepted the package on your behalf or it was misdelivered.

We recommend waiting 1-2 business days to see whether the package is redelivered by the carrier.

If your package has still not been located or redelivered after 2 business days, please contact your local post office or courier directly and file a claim using your tracking information.

After you file a claim, please wait for the courier’s response before contacting us. Then email us at help@thikker.com with the courier’s reply so we can assist you further.

Need Further Assistance?

Our Customer Support Team is here to help.

Email: help@thikker.com (available 24/7)

Do not hesitate to reach out with any questions. We are happy to assist.

We are committed to ensuring your experience with THIKKER is as smooth and satisfying as possible. Thank you for trusting us.