Refund policy

Refund Policy

Last Updated: 26.2.2026.

At Thikker, we want you to feel confident in your purchase.

If you are not satisfied with your order, we are here to help.

For assistance, contact: help@thikker.com

1. 120-Day Money-Back Guarantee

We offer a 120-day money-back guarantee from the date your order is marked as delivered.

If you are not satisfied with your product, you may request a refund within 120 days.

This policy applies to first-time purchases only.

2. How to Request a Refund

To request a refund:

  1. Email help@thikker.com
  2. Include your order number
  3. Provide the reason for your request

Our support team will review your request and provide instructions.

We aim to respond within 1-2 business days.

3. Return Requirements

In most cases, we do not require the product to be physically returned.

However, we reserve the right to request:

  • Photo proof of the product
  • Batch number verification
  • Return shipment in certain cases

If a return is required, return shipping costs are the responsibility of the customer unless otherwise specified.

We recommend using a trackable shipping method.

4. Refund Processing Time

Once approved, refunds are typically processed within 48 hours.

Depending on your bank or card issuer, funds may take 3-10 business days to appear.

Refunds are issued to the original payment method only.

5. Subscription Orders

If you are enrolled in a subscription:

  • Refund requests must be submitted within 90 days of the delivery date of each shipment.
  • Canceling your subscription does not automatically trigger a refund.
  • You must cancel at least 48 hours before your next billing date to avoid renewal charges.

Charges for shipments already processed cannot be reversed once fulfillment has begun.

6. Non-Refundable Situations

Refunds may be denied in cases of:

  • Fraud suspicion
  • Chargeback abuse
  • Multiple refund claims
  • Excessive refund history
  • Orders marked delivered but repeatedly claimed as not received
  • Resale behavior

We reserve the right to limit refunds to one per household.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

We will replace or refund at our discretion.

8. Exchanges

We may offer exchanges depending on availability.

Exchanges are subject to approval.

9. Chargeback Policy

We strongly encourage customers to contact us before initiating a payment dispute.

Initiating a chargeback without contacting support may:

  • Delay resolution
  • Void eligibility under this policy
  • Result in account restriction

We retain delivery confirmation, transaction records, and IP logs for dispute defense.

10. Final Notes

Individual results from cosmetic hair care products vary.

Refund approval does not imply product defect or guarantee of future eligibility.

We reserve the right to modify this policy at any time.